Who is responsible for your information
Realistic Wellness Travel is a business of JLL360 LLC, an Ohio limited liability company.
Information from wellness travel clients
Before a trip, Realistic Wellness Travel uses a traveler planning form. You share what feels helpful. The form asks about:
- your name, date of birth, address, phone number, and email;
- your trip, travel dates, flights, and who is traveling with you;
- your goals, concerns, pace, and comfort while traveling;
- anything you use to get around, and accessibility preferences;
- daily routines and the reminders you would like;
- food needs, allergies, and preferences;
- how to reach you during the trip, including your cabin or room number;
- emergency contacts and who to contact if you cannot speak for yourself;
- whether you have travel medical insurance or evacuation coverage, and whether you carry an advance directive or health care power of attorney; and
- anything else you choose to tell us.
How we use your information
For wellness travel clients, we use the information you provide to plan your trip, provide the services you engaged us for, and communicate with you. We rely on what you tell us and do not independently verify it.
When we share your information
For wellness travel clients, we keep the information you provide in confidence. We do not disclose it except as described in your signed consent, as you direct, or as required by law.
- Emergencies: your signed consent authorizes us, in a suspected emergency or if you appear to need medical attention, to contact local emergency services or first responders and your emergency contact, and to share the information you provided that is reasonably necessary.
- Travel providers: your planning form lets you note anything you would like shared with an airline, cruise line, hotel, or tour company, which we can discuss with you.
Medical records and HIPAA
Information you give Realistic Wellness Travel is not a medical record. Realistic Wellness Travel is not a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA), and the protections that apply to medical records do not apply to this information.
Payments
Card payments for wellness travel services go through a third-party payment processor.
Email, text, and other electronic messages
Electronic communication always carries some risk. Messages can be forwarded, intercepted, or changed, and technical failures can disrupt them. Shared or public networks, including those on ships or abroad, are not secure and are best avoided. Please keep this in mind before sending sensitive information.
Changes to this policy
We may update this policy.